23 June 2025
In a new response to citizen and student concern about recent increases in the cost of mobile internet access, the state telecoms company ETECSA has announced limited modifications to its plans.
A previous announcement led to student unrest and more generally, widespread national criticism on social media. The issue remains politically and socially sensitive.
So sensitive was the subsequent student reaction that Cuba’s leadership fearing wider student unrest, a broadening of issues of concern, and the possibility of external exploitation, that Cuba’s President immediately acknowledged that the students were “using their constitutional right” …. “within the framework of institutionality.” They had demanded solutions, he said, that would be resolved through dialogue and flexibility. (Full background Cuba Briefing 9 and 16 June 2025)
ETECSA announce limited modifications
Announcing on 19 June an intermediate plan that will make available an additional 2 gigabytes (gb) for CUP1,200 for 35 days, ETECSA said that this will allow “for a greater number of mobile phone users to have greater access to the Internet.” Company executives said that the new intermediate plan, offers a lower and more affordable price than the previously announced add-on 3gb for CUP3,360, first announced on 30 May. In doing so, they recognised that the new plan still does not meet the needs of many customers.
Although the company’s rationale is that the price increases will enable ETECSA to improve its infrastructure and services, most subsequent online reaction published in Cuba’s official media and on social media platforms remains critical. Many posts make the point that all additional pricing above the maximum initial purchase is beyond the means of many Cubans and effectively dollarises add-ons and limits access to the internet.
ETECSA’s executives told the media that it continues working with a group of organisations and institutions to find solutions that will allow both students and other sectors to have greater access to the internet, whether through institutions or by some other means. It also confirmed that a specific plan for university students is being implemented.
For university students, the company will allow the purchase of a 6gb plan for CUP360 as a one-time monthly purchase and in addition a single CUP360 balance top-up. For students to access this sector-based plan they must be registered in the company’s dedicated database.
Yusmany Rojas, Deputy Director of the company’s commercial vice presidency, told Cuban journalists that she recognised that the new offering still does not meet the needs of a portion of the population that consumes more than the current availability. However, it is all the company can provide, she said, given the current situation and the impact on ETECSA’s economic recovery. According to Cubadebate, a recent study by the telecoms company, indicates that 38% of users in Cuba consume more than 8gb a month.
Highlights in this issue:
- Economists’ proposals only a ‘working guide’ for Cuban ministries
- Tabacuba says production is expected to recover this year
- Fernández de Cossío says Cuba has no dialogue with Trump Administration
- Vietnamese military instructed to deepen cooperation, heighten profile in Cuba
- Catholic Bishops issue unusually direct message about the crisis facing many Cubans
Student group submits forty recommendations
The announcement follows Cuban media reports that the multidisciplinary group of university students formed by the Communist Party-linked Federation of University Students (FEU) developed more than 40 proposals suggesting ways in which ETECSA might address student concerns about the pricing of mobile data in relation to their needs.
According to Litza González, the National Vice President of the FEU, these will now be presented and discussed in the University Councils of each academic institution, while the FEU-convened group “will support the company (ETECSA) in implementing the projects based on their feasibility.”
The reported recommendations relate to improving ETECSA’s communications strategy, the development by the company of a crisis manual, and the creation of mechanisms to increase public feedback. Cubadebate quoted González as saying that the student group also undertook a detailed analysis of the concerns raised by the universities and considered pricing policies, data packages, and sectorisation, as well as the creation of a work system to evaluate the progress of the initiatives presented.
The online platform quoted Tania Velázquez, the President of ETECSA, as saying that the dialogue had been “enriching” and had been “one of frankness, openness, and exchange.” Some 40 ETECSA specialists participated in the meetings. “Our interest is to make people aware of the reality of our company and to seek joint solutions,” she observed. Quoting several students, Cubadebate reported that while the creation of the group by the FEU had enabled “young university students to make medium- and long-term proposals,” “disagreement and dissatisfaction” had been present.
Government praises students
In other reported comments, government sought to commend students while suggesting in their case that future improvements might be possible
Deputy Prime Minister, Eduardo Martínez, highlighted the “talent and collective intelligence of the students.” “We must take advantage of this,” he said, adding that both President Díaz-Canel and the Prime Minister were aware of the meetings. “There are things that may not be possible in the short term, but they can be structured through projects,” he said, while reiterating the need to implement measures that allow for the sustainability and improvement of ETECSA’s services. The student group will meet again in September.
Separately, the official publication Juventud Rebelde emphasised the FEU’s assurances of the legitimacy of the process it was overseeing, noting the students’ “frank and robust debate,” and their questions and proposals. It quoted several as putting forward ideas relating to marketing, pricing, the company’s technology, expanding bandwidth at higher education centres, and installing Wi-Fi hotspots.
The multidisciplinary group’s proposals followed days of meetings with representatives of ETECSA in response to the peaceful student protests in multiple university faculties after the company’s badly misjudged late May announcement.
23 June 2025, Issue 1285
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